Whenever a vendor dominates a product category, you lose, with
non-competitive pricing and limited options. There are many examples, starting
with Cisco's obscene profit margins, carrying through to Oracle, EMC, and
others. Services vendors like Siemens pull the same stunt -- once you're with
them, you're stuck with them for everything, and God help you if you try to
color outside the lines.
Take VMware. I've noted more than once that it would be nice to see real
competition in the enterprise hypervisor space, if for no other reason than to
drive down the prices of VMware's industry-leading products. Let's face it --
VMware is the best virtualization platform available today, bar none, but it's
also extremely expensive. When you rule the roost, you can pull off that kind of
thing.
[ InfoWorld's Paul Venezia takes another look at VMware and virtualization in
his Deep End blog post "Virtually there: The state of datacenter virtualization"
]
But what irks me more than the high cost is VMware's assumption that we're all
idiots incapable of implementing and maintaining a VMware-based infrastructure
without WMware's support. You see, you cannot buy VMware vSphere licenses
without also buying some level of support. Gold or Platinum is all that's
offered; the former is a 12/5 phone support plan, the latter a 24/7 plan. But
hey, I know what I'm doing. I don't need a plan. Can't I just buy the licenses?
The answer is no, you can't. In fact, if you want to upgrade a lapsed licensing
agreement, you must pay for all the time your subscription has expired, in
addition to another year of support. If you've managed just fine with ESX 3.5,
have no need for support, and let your subscription lapse two years ago, you
need to buy back all that time to get current and upgrade. Oh, and there's a 20
percent reinstatement fee on top of that.
Another quite common scenario is a VMware customer that has let their
subscription lapse and doesn't need to upgrade to vSphere. All they need are a
few more CPU licenses for their existing ESX 3.5 farm. They cannot buy them
without buying the support contract and, in fact, will be able to upgrade those
hosts to vSphere, but not the other hosts in the farm -- how exactly is that
handled by the license server anyway?
I understand that most of the issue here is that VMware doesn't want its
customers to re-up their licenses just to get a new version -- they want them to
maintain a constant subscription. The problem is that folks are getting annoyed
with that idea.